Listening is THE ultimate underrated skill. I will always remember what my manager at l'Oréal told us when asked about strengths and weaknesses of millennials at work. He said something like: « you have everything you need to succeed in the workplace but you lose all your credibility when people talk to you and they realize you're not listening – you're just thinking about what you'll reply with. » It stuck with me since. Here's a great tweet about this: